November 29, 2022



Bluestone Partners With Thoughtworks to Release New Virtual Lending Platform

SYDNEY–(BUSINESS WIRE)–Thoughtworks (NASDAQ: TWKS), a global experience consultancy that integrates method, design and engineering to pressure virtual innovation has partnered with Bluestone, the home loans choices staff, to release a complete suite of latest virtual features that lift the broker and borrower experience all through the home loan existence cycle.

A handy guide a rough-growing, full-service lender providing residential space loan choices to potentialities all through Australia and New Zealand, Bluestone spotted the temporarily evolving virtual landscape as its springboard to becoming a future-ready staff. It partnered with Thoughtworks to fast apply this ambition by means of a holistic cloud-hosted virtual lending platform that can send upper transparency to agents, borrowers and staff, and facilitate a modern and intuitive approach to loan servicing and collections.

Inside the midst of a risky space loan marketplace, Thoughtworks understood the emerging need for very custom designed, agile and dependable choices. This sentiment was once top of ideas when growing a brand spanking new manner for Bluestone to deal with protection, risk and compliance. It modified an out of date legacy loan platform with a further holistic self-service web portal for lending, which includes a mobile-friendly shopper experience.

By means of the new strategies and processes, Bluestone has been in a position to automate six key buyer enhance processes and save a mean of 690 mins on loan functions in line with day.

One of the precise benefits of engaging with Thoughtworks was once that they didn’t handle us like a purchaser – they in truth worked with us like a affiliate. That in truth intended we purchased a much better result in a so much quicker time,” says Campbell Smyth, CEO at Bluestone. “Since enforcing the platform, experience isn’t a restricting take into accounts what we do, but it surely without a doubt in reality drives some of the great results that we’re achieving. In any case, that translates to a better experience for our potentialities.”

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In conjunction with the self-service web portal, Thoughtworks created an progressive answer to modify typical CRM, which allows Bluestone to plug-in an external app to deal with buyer enhance movements with guided workflows. This app sits in AWS (Amazon Web Corporations), nurturing complete control of Bluestone’s buyer enhance processes and making it just about seamless.

Running along Bluestone from the inception of the enterprise intended that we would draw on our technical enjoy and house knowledge to turn their vision into reality. Taking part all through teams all through the crowd sped up our efforts in making a best-in-class answer that was once easy to use and provided transparent benefits for all stakeholders and Bluestone’s potentialities,” says Manu Iyer, director of Banking, Financial Corporations and Insurance plans (BFSI) and Fintech at Thoughtworks Australia.

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About Bluestone

Bluestone has been spherical for merely over two decades and is a fast-growing, full-service lender providing a variety of residential space loan choices, serving 1000’s of consumers all through Australia and New Zealand. With a personnel of over 270 execs all through Australia, New Zealand and the Philippines, they deal with over A$11bn in space loans for our Australian and New Zealand potentialities and feature helped over 51,000 Aussies and 13,000 Kiwis with space loans that fit quite a lot of cases.

About Thoughtworks

Thoughtworks is a global experience consultancy that integrates method, design and engineering to pressure virtual innovation. Thoughtworks is 11,000+ other folks strong all through 49 offices in 17 global places. Right through the closing 25+ years, we’ve delivered unusual impact at the side of our clients through helping them treatment complex endeavor problems with experience since the differentiator.

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